Your safe visit

Before, during, after the performance - a guideline:

Dear audience,

as of 1 October 2021, new, stricter guidelines will apply in Vienna for the attendance of events with 500 or more people. Attendance at all performances at the Vienna State Opera (regardless of the actual number of visitors) will then only be possible upon presentation of a valid 2G certificate, i.e. for persons who have either been vaccinated or have recovered. [Exception: In our venue in the Ankerbrotfabrik, the 2.5G rule applies. This means that visitors must be vaccinated or recovered or present a PCR test that is no more than 48 hours old].

SPECIAL RULES FOR PURCHASING TICKETS UNTIL 22 September 2021: Persons who are neither vaccinated nor recovering (i.e. who cannot meet the admission requirements) and who have purchased their tickets for performances in October 2021 until 22 September 2021 can exchange the purchased original tickets for a voucher at the Bundestheater box offices up to 24 hours before the performance begins. You can find more information on this under the menu item »Ticket return«. Tickets purchased after 23 September 2021 are no longer subject to this regulation. We ask for your understanding and look forward to welcoming you to our house at a later date. 

For the time being, this regulation applies to events from 1 to 31 October 2021.

Here you will find the current Corona Rules of the City of Vienna. 

→ From 1 October, masks are no longer compulsory due to the 2G regulation. However, by wearing a mask you are contributing to the safety of everyone present. 

Travelling opera for children: The artistic concept provides for children's participation in the action, but above all children come into very close contact with singers, there is a mingling between audience and performers that is not the case in other performances. For the safety of all involved, we ask the audience of Die Entführung ins Zauberreich to wear mouth and nose protection during the touring opera, which lasts just over an hour. 

Event Der letzte Tag in the Ankerbrotfabrik: Masks are compulsory at this event. Please keep your mouth-nose protection on throughout your visit, including during the performance. For your own safety, we recommend wearing an FFP2 mask. 

Open Class: MNS is required during training, FFP2 mask recommended. Outside the ballet studio, wearing an FFP2 mask is compulsory.

→ Your tickets will be personalised at the time of purchase. This means that the names of the people who will attend the performance will be printed on the tickets. Furthermore, the telephone number of each visitor will be collected. Personalisation is required by the authorities in order to quickly trace chains of contact in the event of a possible COVID-19 infection. Please note that before entering the building, checks will be made to ensure that the holder of a card matches the name printed on it. Please therefore bring an official photo ID to the performance.

→ If you give the tickets to someone else as a gift or get them for someone else, you must provide the names of the persons receiving the gift or the actual owner at the time of purchase. The contact details incl. telephone number or email (if available) will be recorded in our ticket system and the name printed on the ticket. The substitutes can have their tickets repersonalised either during the week at the box offices of the Federal Theatres (Burgtheater, Volksoper, Staatsoper - opening hours) or in the evening at the helpdesk in the foyer of the Vienna State Opera upon presentation of the original tickets by means of identification. To have your subscription tickets repersonalised, please come to the subscription office up to one working day before the performance. You can find the opening hours here.

→ The doors are already open one hour before the start of the performance.
 

→ When entering the building, proof of "vaccinated-recovered", i.e. a 2G certificate, must be presented at the entrance. The easiest way to do this is via the Green Pass. Here you will find all the information.

In addition to § 12 of the 2nd COVID-19 Measures Ordinance, events with more than 500 participants are only permitted if the person in charge only admits the participants if they can present the following certificates:  

Recovery: 

1. a certificate of recovery pursuant to § 4d of the Epidemics Act 1950 concerning an infection with SARS-CoV-2 in the last 180 days.
2. a certificate of segregation if issued to a person who has been shown to be infected with SARS-CoV-2 in the last 180 days [....].
3. evidence of neutralising antibodies not older than 90 days

Vaccinated: 

1. a vaccination certificate pursuant to section 4e of the Epidemics Act 1950 concerning a vaccination administered with a centrally 
centrally approved vaccine against COVID-19.
a) Second vaccination, which must not be more than 360 days old and at least 14 days must have elapsed between the first and second vaccination,
b) [First] Vaccination from the 22nd day after vaccination in the case of vaccines for which only one vaccination is scheduled, in which case this vaccination must not have taken place more than 270 days previously, 
c) [First] Vaccination, provided that a positive molecular biology test for SARS-CoV-2 or evidence of neutralising antibodies was available at least 21 days prior to vaccination, with a maximum of 360 days prior to vaccination,
d) [Third or] further vaccination, not more than 360 days prior to the vaccination, with a minimum of 120 days between the vaccination and the vaccination referred to in points (a), (b) or (c).

2. an International Vaccination Certificate pursuant to Art. 36 [....] of the International Health Regulations (2005), Federal Law Gazette III No. 98/2008 as amended by Federal Law Gazette III No. 182/2016, in which one [....] of the above-mentioned vaccinations is entered.

3. persons who cannot be vaccinated must present a medical certificate and a PCR test which must not be older than 48h. 

By submitting a confirmation issued by a doctor authorised to practise independently in Austria or in the EEA, [....] a negative test result of a molecular biological test for SARS-CoV-2 (PCR test), the collection of which must not have taken place more than 48 hours ago, may be submitted in the form of a [2G] certificate or certificate (pursuant to § 1 par. 5 or § 1 par. 6) instead of a [2G] certificate:
a) certificate according to § 4c Epidemic Act 1950
b) proof of an authorised body. 

The following vaccines are licensed in the EU: 

Admission for children: an admission test for children is required from 6 years of age. For children 6-12 years old, PCR testing is 72 hours and antigen testing is 48 hours or the Corona Test Passport (»Ninja Pass«). This means that three tests have been carried out during the week. 

For persons from 6 to 12 years of age, [....] states that a molecular biological test for SARS-CoV-2 (PCR test) must not have been taken more than 72 hours previously. In deviation [from this], these persons may also submit a negative test result of an antigen test for SARS-CoV-2, the collection of which must not have taken place more than 48 hours previously, in the form of:
a) certificate under section 4c of the Epidemics Act 1950,
b) proof of an authorised body, or
c) proof in accordance with § 3 Z 8 of the COVID-19 School Ordinance 2021/22 (»Ninja Pass«) produce. 
A Corona Test Pass [»Ninja Pass«] shall be valid during the week in which all tests provided for under the COVID-19-School Regulations 2021/2022 are entered per teaching week, also on Friday, Saturday and Sunday of that week as evidence [....].

The certificates or proofs must be kept ready for the entire duration of the stay.

 

→ To ensure that the name printed on your ticket can actually be clearly assigned to you, we are obliged to check not only tickets but also IDs at the entrance. Therefore, please have an ID ready. Please note that the checks at the entrance will take some time. We therefore request that you arrive as early as possible; the doors are already open one hour before the start of the performance.

→ From 1 October, masks are no longer compulsory due to the 2G regulation. However, by wearing a mask you are contributing to the safety of everyone present.

→ Please disinfect your hands. Disinfectant dispensers can be found at all entrances, at the central access points to the auditorium, and in the buffet area.

→ The checkrooms will be open.

→ The performances of the Vienna State Opera are played with the usual breaks. 

→ Our buffets are open before the performances and during the intermissions. To avoid waiting times, you can pre-order food and drinks via the Gerstner App or via Gerstner.at. You can find more information about this here.

→ Access to the toilets, which are cleaned much more frequently and above all disinfected, is regulated in accordance with Corona. A certain number of people at the same time may not be exceeded, the public service will ensure that this regulation is observed.

→ We ask for your understanding that backstage visits or obtaining autographs at the stage entrance are unfortunately not possible until further notice due to the current situation.

→ After each performance, the empty auditorium is not only thoroughly cleaned, but also disinfected with a TÜV-certified high-pressure fogger.

→ Return in person at all box offices with the original or print@home tickets.

Contact box offices

→ Send scanned tickets to kartenverrechnung@theaterservice.at, vouchers will be emailed to you or sent by post. 

→ Subscribers please contact the subscription office. You will receive a voucher for October performances. 

Contact Subscription Office


Vouchers are valid for 30 years from the date of issue. A voucher can be issued if the purchase was made before 22 September for a performance in October.

→ The 2.5G rule applies in our venue in the Ankerbrotfabrik. This means that visitors must be vaccinated or recovered or present a PCR test that is no more than 48 hours old.
→ The 2G rule applies on the Eberhard Waechter-rehearsal stage.